Privacy Policy

LASOUSS. values your privacy. We process only the data we need to (improve) our services and handle the information we have collected about you and your use of our services with care. We never provide your data to third parties for commercial purposes.

This privacy policy applies to the use of the LASOUSS. website and the services provided through it. The effective date of these terms is March 30, 2023, and the publication of a new version will invalidate all previous versions. This privacy policy describes what data we collect about you, how we use this data, and under what conditions we may share this data with third parties. We also explain how we store your data, protect it from misuse, and outline your rights regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer. You can find the contact details at the end of our privacy policy.

Data Processing

Below, you can read about how we process your data, where we (store) it, the security techniques we use, and who has access to the data.

E-commerce Software

WooCommerce

Our e-commerce platform is built with WooCommerce software. Personal data you provide to us for our services is shared with this party. WooCommerce has access to your data to provide us with (technical) support, and they will never use your data for any other purpose. Based on the agreement we have with them, WooCommerce is obliged to take appropriate security measures. These security measures include SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information about your use of the software. No personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group to further improve the service.

Email and Mailing Lists

Google Workspace

We use Google Workspace services for our regular business email communication. This party has implemented appropriate technical and organizational measures to prevent abuse, loss, and corruption of your data, as well as our data. Google Workspace does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

Mollie

For processing (part of) payments in our web store, we use the Mollie platform. Mollie processes your name, address, and location data, as well as your payment information, such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to improve its services and share (anonymized) data with third parties. All the safeguards mentioned above with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not retain your data for longer than legally permitted.

Reviews

Trustpilot

We collect reviews through the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide a name and email address. Trustpilot shares this data with us so that we can link the review to your order. Trustpilot also publishes your name on its website.

In some cases, Trustpilot may contact you to provide an explanation for your review. If we invite you to leave a review, we will share your name and email address with Trustpilot. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has implemented appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties to provide the service, for which we have granted Trustpilot permission. All the safeguards mentioned above with regard to the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

Shipping and Logistics

When you place an order with us, it is our responsibility to deliver your package to you. We use Sendcloud’s services for executing deliveries. To do this, we need to share your name, address, and location data with Sendcloud. Sendcloud uses this data solely for the purpose of executing the agreement. In the event that Sendcloud engages subcontractors, Sendcloud also shares your data with these parties.

Invoicing and Accounting

We use WooCommerce’s services to maintain our administration and accounting. We share your name, address, and location data, as well as details related to your order. These data are used for invoicing. Your personal data is sent and stored securely. WooCommerce is obliged to maintain confidentiality and will treat your data confidentially. WooCommerce does not use your personal data for purposes other than those described above.

Purpose of Data Processing

General Purpose of Processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date, other than at your request, we will explicitly request your permission. Your data is not shared with third parties, except for accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically Collected Data

Data automatically collected by our website is processed to further improve our services. This data (such as your IP address, web browser, and operating system) is not personal data.

Cooperation in Tax and Criminal Investigations

In some cases, LASOUSS. may be required by law to share your data in connection with tax or criminal investigations by the government. In such cases, we are obliged to share your data, but we will resist this within the limits of the law.

Retention Periods

We keep your data as long as you are a client of ours. This means that we retain your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a request for deletion. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees will no longer have access to your client profile and any documents created in response to your assignment.

Your Rights

Under the applicable Belgian and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. To prevent misuse, we generally send copies and copies of your data only to your already known email address. In case you wish to receive the data at a different email address or by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Data Protection Authority if you suspect that we are using your personal data inappropriately.

Right of Access

You always have the right to view the data that we (have) process and are related to your person or that can be traced back to it. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, stating the category under which we have stored this data.

Right to Rectification

You always have the right to have the data we (have) processed and are related to your person or that can be traced back to it, corrected. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted.

Right to Restrict Processing

You always have the right to limit the data we (have) processed that are related to your person or that can be traced back to it. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, stating the category under which we have stored this data.

Right to Data Portability

You always have the right to have the data we (have) process and are related to your person or that can be traced back to it, carried out by another party. You can make a request to that effect to our privacy officer. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. We are likely to be unable to continue the service in such a case, as the secure linking of data files can no longer be guaranteed.

Right to Object and Other Rights

In specific cases, you have the right to object to the processing of your personal data by or on behalf of LASOUSS. If you object, we will immediately stop data processing in anticipation of the processing of your objection. If your objection is well-founded, we will provide you with copies and/or copies of data that we (have) process and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe otherwise, please contact our privacy officer.

Cookies

Google Analytics

Cookies from the American company Google are placed on our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required under applicable law and regulations to provide access to this data. We collect information about your surfing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and track your movements on the Internet. Google uses this information for various purposes, including targeted advertising (Ads) and other Google services and products.

Third-Party Cookies

In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data that has already been collected about you, it will be updated on this page.

Contact Information

• Business Name: LASOUSS. Mohamed Boussabat
• Business Address: Keinkesstraat 28, 3600 Genk / Belgium
• Phone Number: +32 484 67 50 39
  Available every business day from 09:00 – 18:00
• Email Address: info@lasouss.be
• VAT Identification Number: BE0800274150